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Privacy

We value your privacy and take reasonable steps to protect personal information received from customers, families, volunteers, prospective employees, service providers, sponsors and community partners.

We are bound by the Privacy Act 1988 and Australian Privacy Principles as well as other related laws protecting privacy.

When you give your personal information to us, you consent to our collection, use and disclosure of your personal information in line with this Privacy Policy and any contract, agreement or other arrangement between us (if any).

We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete, up-to-date and relevant to what we do.

We only collect personal information from you that is necessary for us to do our jobs.

You may choose to have your name and address removed from our database by contacting us. You can ask us to stop sending you promotional and marketing material by contacting us.

We run events, promote and look for support for our events and other activities.

What information do we collect?

Your Personal Information

The personal information that we collect will depend on your relationship with us and the service you have requested. It may include:

  • your name, addresses, email address, phone number
  • payment information in connection with a donation
  • IP address or domain when using our website
  • if you use social media to interact with us, any information that you allow the social media site to share with us
  • your donation history

Anonymity and Pseudonym

Whenever it is lawful and possible, supporters and donors have the option of being anonymous or using a pseudonym when dealing with us.

How do we collect your personal information?

We generally collect information directly from you.

We do this if the person has consented for us to collect the information in this way, or where it is not reasonable or practical for us to collect this information directly from the person.

How do we use and disclose your personal information?

We may communicate with you by phone, email and other electronic means to distribute our publications, promotional material, host events, raise awareness about our services and respond to queries and complaints.

Donors

We process your donation and complete your tax receipt.

If we engage third party service providers to process online donations. We take reasonable steps to make sure that they protect the privacy of your personal information.

We communicate with you by phone, email and other electronic means to distribute our publications, promotional material, host events, raise awareness about our services and respond to queries and complaints.

We also measure how effective our fundraising activities are.

Marketing Communication

We may contact you at a future date with information about our products and services.

You can opt out of marketing communications by contacting us.

Online Users

We collect anonymous data and use it to look at trends, run the websites, fix problems on sites’ servers, track user’s movement, gather broad demographic information for aggregate use and to help improve the quality of the web pages. None of this data can reasonably be used to identify you.

Our website uses cookies for site administration purposes. If you do not wish to take advantage of cookies, you can change your browser settings to not accept them. This may inactivate some of the features of our website.

Our website may also identify and use your IP address or domain name for Internet traffic monitoring and capacity purposes or to run the website. No personal information is collected. The pattern of what you do on our website may be tracked so we can improve the service and content based on aggregate or statistical review of these patterns.

How secure is your personal information?

The security of your personal information is a priority and we have a number of physical and electronic measures which protect it. We make sure that:

  • Personal information is reasonably protected from misuse, loss, unauthorised access, modification or inappropriate disclosure
  • Electronic data is stored in a secure network and staff may only access that data which is needed to do their job.
  • When the personal information is no longer needed for the reason that we got it for, we take reasonable steps to destroy or permanently de-identify your information.

We remind you that the Internet is not a secure environment. Although all care is taken, we cannot guarantee the security of information you provide to us through electronic means.

How do you access your personal information?

Generally, you have the right to access the personal information we have about you.

We handle requests for access to personal information in line with the Privacy Act. The Privacy Act will tell you the exceptions where we are not required to provide you with access to your information.

If you would like a copy of personal information that we have about you, please send the request to us in writing so we can confirm your identity. You can do this by email, mail or fax. Our contact details are in the contact us section of this page. We respond within 30 days after we receive your request.

We may charge you a fee for the administrative cost of providing the information to you. This will be dependent on where the information is stored or the time it takes us to respond to you request.

If for any reason we do not give you access to your personal information or do not give you access in the way that you requested, we will give you the reasons why we cannot give you access in writing unless it would be unreasonable for us to do so.

How do you correct your personal information?

If you believe your personal information held by us is inaccurate, incomplete or out of date, you may contact us to request we correct your information.

In most cases, we will amend any inaccurate, incomplete or out of date information.

Sometimes we are not able to correct your personal information in the way you have requested. For example, if we need to keep a record of what we knew or understood to be correct about your personal information at a particular time. If this is the case, we:

  • Let you know our reasons for refusing your request unless it would be unreasonable for us to do so.
  • Let you know how you may make a complaint about our decision, if you wish to do so.
  • Take reasonable steps to note on our record of your personal information that you have said your information is inaccurate, incomplete or out of date.

How do you make a complaint?

If you have a complaint about how we have handled your personal information, you can make a complaint by contacting us.

Once we have received your complaint, we will investigate and respond to you within a reasonable period of time.

We take any privacy complaint seriously and will deal with your complaint fairly and promptly.

If you are not satisfied with our response or how we handled your complaint, you may complain to the Office of the Australian Information Commissioner through oaic.gov.au.

How do you contact us?

You can contact us by phoning 0407 215 047, emailing [email protected] or by addressing mail to:

Attitude Foundation Limited

PO Box 5060

Brunswick North

VIC 3056

Using the above details, you can contact us to:

  • Access your personal information that we have about you
  • Make a complaint about the way we have collected, used, held or disclosed your personal information
  • Ask us to remove your personal information from our database
  • Ask us to stop contacting you with promotional material or marketing material. For example, our newsletter.